Privacy Policy for Wheel Have

Effective Date: June 24, 2024
Last Updated: January 14, 2025

Welcome to Wheel Have! Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website www.wheelhave.com (the “Site”) or use any related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

If you are located outside Australia, please note that this policy is designed to comply with applicable international regulations, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

When you interact with our Services, you may provide the following personal information:

  • Account and Profile Information: Name, email address, phone number, username, password, and preferences.
  • Transaction Information: Details related to purchases, including shipping address, order details, and payment method. Sensitive financial information (e.g., credit card details) is processed by third-party payment providers like PayPal or Stripe and is not stored by us.
  • Communication Data: Messages, emails, or customer support interactions.
  • Promotions and Surveys: Data you provide when entering contests, surveys, or promotions.
  • Identity Verification Data: Government-issued ID or other details to verify your identity or comply with legal obligations.

1.2 Information Automatically Collected

We automatically collect certain information when you access the Site, including:

  • Log Data: Your IP address, browser type, device information, referral URLs, and time and date of access.
  • Usage Data: Information about your interactions with the Site, including pages viewed and features used.
  • Cookies and Similar Technologies: Data collected through cookies, as outlined in our Cookie Policy.

1.3 Information from Third Parties

We may also collect personal data from:

  • Payment Processors: For transaction verification.
  • Social Media Platforms: If you link your social media account to our Services.
  • Advertising and Analytics Providers: Data to improve our marketing and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: Process transactions, deliver products, and maintain your account.
  • To Improve the Site: Analyze user behavior, optimize performance, and develop new features.
  • To Communicate: Send updates, marketing messages, and respond to inquiries.
  • To Ensure Security: Detect fraud, verify identities, and comply with legal obligations.
  • To Personalize Experiences: Tailor content, advertisements, and offers based on your preferences.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  • With Vendors and Buyers: To facilitate transactions on the marketplace.
  • With Service Providers: Such as payment processors, shipping companies, and analytics providers.
  • For Legal Compliance: To comply with applicable laws or respond to lawful requests.
  • During Business Transactions: If Wheel Have is acquired, merges, or undergoes a sale of assets.
  • With Your Consent: When explicitly authorized by you.

4. International Users and Data Transfers

If you access Wheel Have from outside Australia:

  • Your personal data may be transferred to and processed in Australia or other countries where our service providers operate.
  • We comply with the GDPR for users in the European Union and the CCPA for California residents.

5. Your Rights

5.1 For Users in the European Union (GDPR)

You have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request that your data be erased (subject to legal requirements).
  • Restriction: Limit how your data is processed.
  • Data Portability: Receive your data in a portable format.
  • Withdraw Consent: Revoke consent for non-essential data processing.

5.2 For California Residents (CCPA)

You have the right to:

  • Know: Request details about the categories of personal data we collect and how it is used.
  • Access: Obtain a copy of your data.
  • Delete: Request the deletion of your data.
  • Opt-Out: Restrict the “sale” of your personal information (including through cookies).

To exercise your rights, contact us at contact@wheelhave.com.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze usage, and deliver personalized content and advertisements. For more details, please review our Cookie Policy.

7. Data Retention

We retain your data for as long as necessary to provide our Services and comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

8. Security Measures

We use industry-standard security measures to protect your data. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

9. Children’s Privacy

Wheel Have does not knowingly collect information from individuals under the age of 16. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Thank you for trusting Wheel Have with your data.

Yours sincerely,
The Wheel Have Team