Terms and Conditions of Wheel Have

Effective Date: June 24, 2024
Last Updated: January 14, 2025

Welcome to Wheel Have! These Terms and Conditions (“Terms”) govern your use of our website www.wheelhave.com (the “Site”) and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms. If you do not agree, you may not use Wheel Have.

1. Definitions

  • “Wheel Have,” “we,” “our,” or “us”: Refers to Wheel Have and its affiliates.
  • “Platform”: Refers to the Wheel Have website and associated services.
  • “User,” “you,” or “your”: Refers to any person or entity using the Platform.
  • “Seller”: Refers to individuals or businesses listing products for sale.
  • “Buyer”: Refers to individuals or businesses purchasing products.
  • “Listing”: Refers to products or services posted for sale on the Platform.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Platform, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into agreements.

By registering or using Wheel Have, you confirm that you meet these requirements.

2.2 Account Registration

To access certain features, Users must create an account. You are responsible for safeguarding your login credentials and ensuring the accuracy of your account information. Notify us immediately of unauthorized use of your account.

3. Use of the Platform

3.1 License

Wheel Have grants you a limited, non-exclusive, non-transferable, and revocable license to use the Platform under these Terms.

3.2 Prohibited Conduct

You agree not to:

  • Violate any applicable laws or third-party rights.
  • Post false, misleading, or defamatory information.
  • Engage in fraudulent or deceptive practices.
  • Use the Platform for unauthorized purposes.

4. Listings, Transactions, Returns, and Complaints

4.1 Listings

Sellers must provide accurate descriptions, pricing, and terms for their Listings. Misleading or false Listings may result in penalties or removal from the Platform.

4.2 Transactions

Wheel Have facilitates transactions between Buyers and Sellers but is not a party to these transactions. We do not guarantee the quality, legality, or accuracy of Listings or the performance of Buyers or Sellers.

4.3 Returns and Refunds

  • Returns are permitted if the item is not as described or arrives damaged.
  • Returns for “change of mind” are not allowed unless explicitly offered by the Seller in the Listing.
  • 4.3.1 Returns Period:
    • Buyers must notify the Seller of any issues (e.g., damaged or incorrect items) within 14 days of receiving the product to initiate a return.
    • Sellers offering discretionary returns for reasons like “change of mind” must clearly state the terms in their Listings.
    • Returns for non-eligible reasons will not be accepted.

4.4 Disputes and Complaints

  • Users must first attempt to resolve disputes directly through the Platform’s messaging system.
  • If unresolved, contact Wheel Have Customer Support at contact@wheelhave.com with:
    1. A description of the issue.
    2. Supporting evidence (e.g., photos, tracking details, messages).
  • 4.4.1 Complaint Handling:
    • Wheel Have will review the complaint and respond within 5 business days.
    • We will provide a final decision based on the evidence provided.

5. Fees and Payments

5.1 Fees

Sellers may incur fees for Listings or transactions. These fees will be disclosed prior to their application.

5.2 Payment Processing

  • Payments are processed via third-party providers (e.g., PayPal, Stripe).
  • Transaction fees (e.g., 2.6% + $0.30 for PayPal) are transparently displayed at checkout.
  • These fees cover payment processing and Buyer protection services.

Wheel Have does not store sensitive payment information.

6. Buyer and Seller Responsibilities

6.1 Buyers

  • Ensure you review Listings carefully before purchasing.
  • Pay promptly and follow return procedures if applicable.

6.2 Sellers

  • Provide accurate descriptions and fulfill orders promptly.
  • Respond to Buyer inquiries and resolve disputes professionally.

7. Privacy and Cookies

Your use of Wheel Have is subject to our Privacy Policy and Cookie Policy. By using the Platform, you consent to the collection and processing of your data as outlined in these policies.

8. Intellectual Property

8.1 Ownership

All content, trademarks, and intellectual property on the Platform are owned by Wheel Have or its licensors. You may not use our intellectual property without prior written consent.

8.2 User Content

By submitting content (e.g., Listings, reviews), you grant Wheel Have a non-exclusive, worldwide license to use, reproduce, and distribute the content in connection with our services.

9. Limitation of Liability

9.1 Disclaimer

The Platform is provided “as is” without warranties of any kind. Wheel Have does not guarantee uninterrupted access or error-free functionality.

9.2 Limitation

Wheel Have and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of Victoria, Australia.

10.2 Dispute Resolution

Disputes will be resolved in the courts of Victoria, Australia.

11. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with a revised effective date. Your continued use of the Platform constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions or need assistance, contact us at: