Frequently Asked Questions
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Buying
How Do I Contact a Seller?
Click "Contact Seller" on any listing to send a message directly through Wheel Have. Use this to ask questions, confirm details, or arrange pickup/shipping. All communication should stay on the platform for safety.
Why Was My Credit Card Declined at Checkout?
If your credit card was declined, it may be due to insufficient funds, incorrect details, or a security check from your bank or payment provider. Verify the declined card details, contact your bank, or use an alternative method.
What If My Order’s Tracking Status Is “Delivered” But I Didn’t Receive My Item?
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What Is Wheel Have?
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What Payment Methods Are Accepted?
Wheel Have supports: Pay Pal, Stripe, and other major trusted payment providers. All transactions are securely processed through checkout. Wheel Have does not store credit card data.
Transaction Fees
Wheel Have charges transaction fees to cover payment processing and buyer protection services. Typical fees are 2.6% + $0.30 per transaction. The exact fee will be displayed before checkout.
How Do Returns Work for Buyers on Wheel Have?
Returns are accepted if items are not as described or arrive damaged. 'Change of mind' returns or incorrect fit are only allowed if the seller explicitly offers that in their Listing. Buyers must report issues within 14 days.