Frequently Asked Questions

To contact a seller, go to the item listing and click on the ‘Contact Seller’ button. You can send a message directly through the platform to ask questions or discuss details about the item.

If your credit card was declined at checkout, it could be due to: Insufficient funds. Incorrect card details. Security measures from your bank or payment provider. Verify your card information, contact your bank if needed, or use an alternative payment method.

If the tracking status shows "Delivered" but you haven’t received the item:Check around your property and with neighbors. Contact the carrier for more details about the delivery. If the issue remains unresolved, contact the seller through Wheel Have to request assistance. If the seller does not resolve the issue, reach out to Wheel Have at contact@wheelhave.com with relevant details (e.g., tracking information and communications).

Wheel Have is a multivendor marketplace where users can buy and sell wheels and related automotive accessories. The platform allows various sellers to list their products, providing buyers with a wide selection of items.

Wheel Have accepts:Credit/Debit cards. PayPal. All transactions are securely processed through third-party payment providers, and Wheel Have does not store sensitive financial information.

Wheel Have charges a transaction fee to cover the costs incurred by payment providers.PayPal: 2.6% + $0.30 per transaction. Example: For a $100 transaction, the fee is $2.90 (2.6% of $100 + $0.30).Other Payment Providers: Fees reflect actual processing costs and are transparently displayed at checkout. These fees cover payment processing and buyer protection services, ensuring secure and efficient transactions.

Returns are accepted if the item:Is not as described. Arrives damaged. Returns for change of mind or incorrect fit are not allowed unless explicitly offered by the seller in the product Listing.To start a return:Contact the seller through the platform and explain the issue. Provide supporting details (e.g., photos, descriptions). If the seller does not respond, contact Wheel Have via contact@wheelhave.com for resolution.

Contact the seller directly to discuss the issue. Request a return or refund and follow the seller’s instructions. Once the return is confirmed and the item is returned, the refund process will begin. If the seller does not respond, contact Wheel Have at contact@wheelhave.com for assistance.

Disputes should first be resolved between the buyer and seller through the platform.If unresolved, contact Wheel Have Customer Support at contact@wheelhave.com. Provide evidence such as photos, tracking details, and communication history. Wheel Have will review the case and respond within 5 business days with a final decision.

Both buyers and sellers can leave ratings and reviews after a transaction.Ratings help maintain marketplace quality and provide insights for future transactions. Buyers and sellers are encouraged to provide accurate descriptions and good customer service to maintain high ratings.

Listing an item on Wheel Have is easy and free.Log in or create an account. Click on ‘Sell’ and follow the prompts to add details about your item, including photos, description, price, and shipping options. Review your listing for accuracy before publishing it to the marketplace. Listing items is free, with no success fees for sales. However, withdrawal fees apply when transferring funds:0.5% for bank transfers. 2% for PayPal withdrawals. These fees cover the processing costs associated with payment methods.

Wheel Have is free for sellers because we aim to simplify and reduce the costs of selling. Here's how it works:Sellers pay $0 in listing or selling fees. Buyers cover a small transaction fee, which supports platform operations. This model ensures a seamless experience for buyers and sellers while fostering a thriving marketplace.

Shipping labels simplify the delivery process. When you sell an item:Purchase and print a shipping label directly from the platform. The label comes pre-filled with the buyer's address and tracking details. Using shipping labels through Wheel Have ensures a hassle-free delivery experience and accurate tracking.

You must ship sold items within 3 business days. Prompt shipping ensures a positive experience for buyers and helps maintain your seller rating.If you cannot meet this timeframe, promptly inform the buyer and provide a realistic new shipping estimate.

Provide accurate dimensions and weight when listing your item. The platform calculates shipping costs based on this information. If your measurements are incorrect, resulting in higher shipping costs, the additional amount will be deducted from your payout.

If you're unable to ship within 3 business days on Wheel Have, promptly inform the buyer about the delay. Provide a realistic new shipping date to set clear expectations. Keeping the buyer informed helps maintain trust and understanding.

Provide accurate dimensions and weight when listing your item. The platform calculates shipping costs based on this information. If your measurements are incorrect, resulting in higher shipping costs, the additional amount will be deducted from your payout.

When a buyer requests a return:Review the request and the return policy for your item. Communicate promptly with the buyer and provide clear return instructions. After receiving and verifying the returned item, process the refund accordingly.

If a buyer claims an item is not as described:Review their complaint against your listing details. Communicate with the buyer to resolve the issue, which may include offering a return or partial refund. Ensure future listings include clear and accurate descriptions to avoid similar issues. If unresolved, Wheel Have will mediate disputes based on evidence provided.

Wheel Have provides trusted payment options with varying levels of buyer protection:PayPal and Stripe: Offer buyer protection and dispute resolution services. Cash on Delivery (COD) or Electronic Funds Transfer (EFT): These options may be available for specific orders but do not include standard buyer protection. Sellers should clearly communicate policies and details for COD or EFT transactions to buyers.

Funds from your sales will become available once the buyer confirms receipt or the return period expires. Payments can take a few days to process, depending on your bank’s schedule.

For international sales:Research the destination country’s customs and import regulations. Clearly declare the item’s value and contents on customs forms. Use tracked and insured shipping options for added security. Be transparent with buyers about additional shipping costs and delivery timelines.

Sellers are responsible for understanding and complying with applicable taxes and duties. Ensure you communicate any additional costs to buyers and include the necessary details on customs forms.

Calculated shipping determines costs based on the item’s size, weight, and destination.Enter accurate dimensions and weight when creating your listing. The platform will automatically calculate and display shipping costs for buyers.

Yes! When creating a listing, select ‘New’ as the condition if the item is unused and in its original packaging. This helps buyers identify products that are brand new.

Navigate to ‘Account Settings.’ Select ‘Payment’ and enter your bank account details. Once your item is delivered and confirmed by the buyer, the funds (minus applicable withdrawal fees) will be deposited into your account.

Provide detailed and accurate descriptions for your items. Respond to inquiries promptly. Ship orders within the expected timeframe. Address any complaints or issues professionally to maintain positive feedback.

Use high-quality images that showcase your items clearly. Include detailed descriptions with essential information like dimensions, condition, and special features. Update your listings regularly to reflect accurate stock levels and pricing.