Frequently Asked Questions

To contact a seller, go to the item listing and click on the 'Contact Seller' button. You can send a message directly through the platform to ask questions or discuss details about the item.

If your credit card was declined at checkout on Wheel Have, it could be due to reasons such as insufficient funds, incorrect card details, or security measures from your bank. Verify your card information, contact your bank if needed, or consider using an alternative payment method.

If the tracking status shows "Delivered" but you haven't received the item, start by checking around your property and with neighbors. If it's still missing, contact the carrier for more details about the delivery. If the issue remains unresolved, reach out to the seller on Wheel Have for further assistance.

Wheel Have is a multivendor marketplace where users can buy and sell wheels and related automotive accessories. The platform allows various sellers to list their products, providing buyers with a wide selection of items.

Wheel Have accepts various payment methods including credit/debit cards and PayPal. All transactions are securely processed to protect your payment information.

We strive to keep costs as low as possible for all transactions. A transaction fee is applied to cover the exact costs charged by the payment merchant or provider. We do not receive any additional fees from the purchaser beyond this transaction amount.For PayPal: The fee is 2.6% + $0.30 per transaction.Example: For a $100 transaction, the fee would be $2.90 (2.6% of $100 + $0.30).These PayPal fees not only cover payment processing but also provide coverage and safety for both buyers and sellers, including dispute resolution services.For Other Payment Providers: The fee will reflect the actual cost of acceptance for each method. The specific fee amount will be transparently displayed at checkout, so you know the total cost before completing your payment.These fees are charged solely to cover the payment processing costs, ensuring secure and efficient payment options for all users.

On Wheel Have, buyers can return items if they are not as described or arrive damaged. Returns for change of mind or incorrect fit are not allowed if the wheels were accurately described. To start a return, contact the seller and open a discussion through our system. If the seller does not respond, you can contact Wheel Have via our message platform or contact@wheelhave.com for a final decision on refunds.

To start a refund or return on Wheel Have, first contact the seller to discuss the issue and request a return or refund. Provide necessary details and follow their return instructions. Once the return is confirmed, the refund process will begin.

If there is a dispute, first try to resolve it by communicating with the seller. If the issue remains unresolved, contact Wheel Have customer support for assistance. Our team will review the case and make a final decision based on the provided evidence.

Both buyers and sellers can leave ratings and reviews after a transaction. This feedback helps maintain the quality of the marketplace and provides insights for future buyers and sellers. Aim to provide accurate descriptions and good customer service to maintain a high rating.

Listing an item on Wheel Have is easy and free. First, create an account or log in. Then, click on 'Sell' and follow the prompts to add details about your item, including photos, description, price, and shipping options. Review your listing for accuracy before publishing it to the marketplace. It costs $0 to list your items, and a final success fee of 0%.Upon a successful sale, you'll have the option to withdraw your earnings via bank transfer, PayPal, or cryptocurrency (coming soon). Please note that a withdrawal fee applies: 0.5% for bank transfers and 2% for PayPal. These fees help cover the processing costs associated with these payment methods.

It's free for sellers because we got fed up with the hassles and costs of selling on social media, so we built our own marketplace to make things easier and cheaper.Here's how it works:Sellers pay $0: No listing or selling fees for you. Buyers cover the transaction fee: This small fee supports the platform.It's a win-win! We get fewer questions, shipping is quoted upfront, and more buyers and sellers connect for better deals. Everyone benefits, and the marketplace thrives.

Shipping labels on Wheel Have simplify the shipping process. When you sell an item, you can easily purchase and print a shipping label directly from our platform. These labels come pre-filled with the buyer's address and include tracking information, ensuring a hassle-free delivery experience.

After selling an item on Wheel Have, you are typically expected to ship it within 3 business days. Prompt shipping is crucial for maintaining a good seller reputation and ensuring customer satisfaction.

Accurate measurement of your item is essential for quoting shipping costs. If you fail to measure your item correctly, the shipping cost may be incorrect, and you will be responsible for any additional charges. Any shortfalls due to incorrect measurements will be deducted from your payment.

If you're unable to ship within 3 business days on Wheel Have, promptly inform the buyer about the delay. Provide a realistic new shipping date to set clear expectations. Keeping the buyer informed helps maintain trust and understanding.

Seller fees on Wheel Have are calculated based on a percentage of the sale price and may include additional fees for listing enhancements. Check the seller terms and conditions for a detailed breakdown of fees.

When a buyer requests a return, review the request and the return policy associated with the item. Communicate promptly with the buyer to provide return instructions. Once you receive and verify the returned item, process the refund according to your return policy.

If a buyer claims an item is not as described, review the buyer's complaint and compare it to your listing details. Communicate with the buyer to understand the issue and work towards a resolution, which may include offering a return or partial refund. Ensure your future listings are clear and detailed to prevent similar issues.

Wheel Have offers various payment options for your convenience, each with different levels of buyer protection:
PayPal and Stripe: These trusted payment processors provide standard buyer protection programs, ensuring established procedures for resolving disputes if any issues arise with your order.
Cash on Delivery (COD) [Optional - if applicable]: This option might be available for specific orders, but COD transactions are not covered by standard buyer protection programs.
Electronic Funds Transfer (EFT): Some vendors may offer EFT for faster processing, but like COD, EFT purchases are not covered by standard buyer protection programs.
Responsibility for COD & EFT: When choosing Cash on Delivery (COD) or Electronic Funds Transfer (EFT) as your payment method, you assume full responsibility for the transaction with the seller. We strongly recommend carefully reviewing the vendor's profile, including their return policy, before finalizing your purchase using these payment methods.

The time it takes to receive payment for a sale on WheelHave can vary. Once the buyer confirms receipt or the return period expires, funds usually become available for deposit within a few days. The actual transfer to your bank account may take additional time, depending on your bank's processing schedule.

For international shipping on Wheel Have, it’s important to understand the destination country's customs and import regulations. Accurately declare the item's value and contents on customs forms. Consider using tracked and insured shipping options for added security. Be transparent with the buyer about shipping costs and expected delivery times to ensure a smooth international transaction.

As a seller, you are responsible for understanding and complying with any applicable taxes and duties for international sales. Make sure to clearly communicate any additional costs to buyers and include necessary information on customs forms.

Calculated shipping on Wheel Have helps determine shipping costs based on item size, weight, and destination. When listing an item, enter its dimensions and weight, and the platform will automatically calculate and display the appropriate shipping cost to potential buyers.

Yes, you can list new items on Wheel Have. When creating a listing, select 'New' as the condition if the item has never been used and is in its original packaging. This helps buyers understand they're getting an unused product.

Navigate to the 'Account Settings' section and click on 'Settings,' then select 'Payment.' Here, you can enter your bank account details and other necessary information.Once your item is sold and confirmed as delivered, we will transfer the final amount minus any success fees.

To improve your seller rating, focus on providing excellent customer service. Respond to inquiries promptly, accurately describe your items, and ensure timely shipping. Address any issues or complaints quickly and professionally to maintain positive feedback from buyers.

To ensure your listings are accurate and appealing, provide detailed descriptions and high-quality images of your items. Include essential information such as dimensions, condition, and any special features. Regularly update your listings to reflect current stock and any changes in item details.